Privacy Policy — 711kelab

1. Introduction

This Privacy Policy ("Policy") describes how 711kelab ("Company", "Platform", "we", "us", "our"), operator of the online gaming platform at 711kelab.win, collects, uses, stores, and protects the personal data of individuals ("Members", "Users", "you") who register for, access, or use the 711kelab Platform and its associated services.

711kelab is committed to handling your personal information responsibly and transparently. We recognise that our Malaysian members entrust us with sensitive financial and identity data, and we take that responsibility seriously. This Policy is written in plain English — not obscure legal language — so that you can understand exactly what we do with your data.

By creating a 711kelab account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy.

2. Personal Data We Collect

711kelab collects personal data through several channels: account registration, ongoing Platform use, customer support interactions, and automatically via technical systems. The categories of data we collect include:

Category	Examples	Collection Method
Identity Data	Full name, date of birth, national identification number	Registration form; identity verification
Contact Data	Email address, mobile number	Registration form; account updates
Financial Data	Bank account details, e-wallet identifiers, transaction history	Deposit/withdrawal processing
Gaming Data	Wager history, game activity, session durations, bonus usage	Automatic — Platform activity logs
Technical Data	IP address, device type, browser type, operating system	Automatic — server logs and cookies
Communications Data	Live chat transcripts, email correspondence, support tickets	Customer support interactions

711kelab does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where identity verification requirements necessitate document review that may incidentally reveal such information. Any such data is handled with heightened care and not processed for any purpose beyond verification.

3. How We Use Your Personal Data

711kelab processes your personal data for the following purposes:

• Account Management: Creating, maintaining, and managing your 711kelab member account; processing login authentication and session management.
• Identity Verification (KYC): Verifying your identity and age in compliance with our licensing obligations and anti-money laundering requirements. This is mandatory for all 711kelab members.
• Payment Processing: Facilitating deposits and withdrawals in MYR through your chosen payment method; preventing and investigating fraudulent transactions.
• Gaming Operations: Providing access to casino games, sportsbook, lottery, and other gaming products; recording game outcomes and wager history for dispute resolution purposes.
• Responsible Gaming: Monitoring gaming behaviour against self-imposed limits; identifying potential problem gambling patterns and initiating appropriate interventions as required by our licensing authority.
• Legal Compliance: Complying with anti-money laundering legislation, gaming authority reporting obligations, and law enforcement requests issued by competent authorities.
• Customer Support: Responding to your enquiries and resolving disputes submitted via live chat or email.
• Marketing Communications: Sending you promotional offers, bonuses, and platform updates, where you have provided consent to receive such communications.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve Platform performance, user experience, and game offerings.

4. Legal Basis for Processing

711kelab processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted upon registration — including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with anti-money laundering laws, gaming authority regulations, and other applicable statutory obligations.
• Legitimate Interests: Processing carried out for fraud prevention, Platform security, and aggregate analytics, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and optional data uses, where you have explicitly opted in. You may withdraw such consent at any time.

5. Data Sharing and Disclosure

711kelab does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. We may share your data with the following categories of recipients, strictly for the purposes described:

• Payment Service Providers: Banks, e-wallet operators (including Touch 'n Go, Boost, GrabPay), and FPX gateway operators, to the extent necessary to process your financial transactions.
• Identity Verification Providers: Third-party KYC and age-verification services engaged by 711kelab to fulfil our licence obligations.
• Game Software Providers: Licensed game studios whose software operates on the 711kelab Platform may receive session and gameplay data for technical and audit purposes.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or our gaming authority licence, 711kelab will disclose member data to relevant authorities without prior notice to the affected member.
• IT and Cloud Service Providers: Infrastructure, hosting, and security service providers operating under contractual data processing agreements that prohibit independent use of your data.

All third-party service providers engaged by 711kelab are subject to contractual obligations requiring them to maintain the confidentiality and security of any personal data they process on our behalf.

6. Data Retention

711kelab retains your personal data for as long as your account remains active and for a minimum period of five (5) years following account closure, in order to satisfy our anti-money laundering obligations, gaming authority record-keeping requirements, and any pending legal proceedings.

Gaming transaction records and financial data may be retained for longer periods where required by applicable law or regulatory guidance. Technical logs (IP addresses, session data) are retained for up to twelve (12) months from the date of collection. Marketing consent records are retained for the duration of the applicable opt-in plus three (3) years.

Upon expiry of applicable retention periods, 711kelab will securely delete or anonymise personal data in accordance with our internal data lifecycle procedures.

7. Cookies and Tracking Technologies

711kelab uses cookies and similar technologies on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function correctly, including session authentication, login persistence, and security features. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences (e.g., language settings, game lobby filters) to improve your experience on subsequent visits.
• Analytics Cookies: Aggregate, anonymised data used to understand how members navigate the Platform, which pages are visited most frequently, and where improvements can be made. 711kelab does not use this data to identify individual users.

711kelab does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking technologies. You can manage cookie preferences through your browser settings; however, disabling essential cookies will prevent you from logging into your 711kelab account.

8. Data Security

711kelab employs a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the 711kelab Platform.
• Encryption of sensitive data fields (including financial data and passwords) at rest in our database systems.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular third-party security audits and penetration testing.
• Incident response procedures enabling prompt containment and notification in the event of a data breach.

Notwithstanding these measures, no online platform can guarantee absolute security. 711kelab will notify affected members and relevant authorities promptly in the event of a data breach that poses a material risk to your rights and freedoms.

9. Your Data Rights

As a 711kelab member, you hold the following rights in respect of your personal data, subject to applicable legal limitations:

• Right of Access: You may request a copy of the personal data 711kelab holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you may withdraw that consent at any time without penalty.

To exercise any of these rights, please contact the 711kelab support team via live chat. We will respond to all valid requests within thirty (30) days. Certain requests — particularly those relating to mandatory compliance-related data — may be declined where legal obligations require us to retain the relevant information.

10. Third-Party Services

The 711kelab Platform integrates services from licensed third-party providers including game studios, payment gateways, and KYC verification partners. While 711kelab selects these providers carefully and requires contractual data protection commitments from each, we are not responsible for the independent privacy practices of third-party entities. 711kelab does not link to external websites or embed third-party social media features that could result in cross-site data sharing.

11. Children's Privacy

The 711kelab Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under 21, the account will be immediately suspended, any balance held pending investigation, and the collected data deleted in accordance with our retention policy. If you believe that a minor has created a 711kelab account, please notify us immediately via live chat.

12. Updates to This Policy

711kelab reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform functionality. When material changes are made, we will notify active members via the email address registered to their account and update the "Last Updated" date at the top of this page. Your continued use of the Platform following notification of changes constitutes acceptance of the updated Policy.

We encourage you to review this page periodically. Archived versions of prior policies are available upon request from our customer support team.

13. Contact and Complaints

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related complaint, please contact the 711kelab Data team via our live chat support facility or by email at: [email protected]

Please note that the email address above is for correspondence purposes only and is not a clickable link. We aim to acknowledge all privacy enquiries within two (2) business days and resolve substantive matters within thirty (30) days. If you are not satisfied with our response, you may escalate the matter to the relevant data protection authority in the jurisdiction applicable to your complaint.